1. Introduction
AIDM respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our WhatsApp marketing platform ("Service").
By using our Service, you agree to the collection and use of information by AIDM in accordance with this Privacy Policy.
2. Information We Collect
Personal Information
When you register for our Service, we may collect:
- Name and email address
- Phone number (optional)
- Payment information (processed securely)
- Company name and job title (for business accounts)
Messaging Data
- Contact lists and phone numbers you upload
- Messages, templates and media you send and receive
- Chat conversations handled by your team
- Campaign and delivery data, such as delivered, read and click rates
Technical Information
- IP address and location data
- Device type, browser, and operating system
- Log files and usage analytics
3. How We Use Your Information
We use your information to:
- Provide and maintain the AIDM platform and your WhatsApp Business API access
- Deliver your messages and campaigns through WhatsApp
- Process payments and manage subscriptions
- Send you service updates and notifications
- Improve our platform based on usage analytics
- Provide customer support and technical assistance
- Ensure security and prevent fraud
- Comply with legal obligations
4. Data Sharing & Disclosure
AIDM does not sell your personal information. We may share your data only in these situations:
- WhatsApp (Meta): Message content and recipient phone numbers are processed by WhatsApp to deliver your messages through the WhatsApp Business API
- Service Providers: With trusted third-party services for hosting, analytics, and payment processing
- Legal Requirements: When required by law or to protect our rights and users
- Business Transfers: In case of merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to share information
For the contacts you message through AIDM, you act as the data controller and AIDM processes that data on your behalf to deliver your messages.
5. GDPR Legal Basis
If you are located in the European Economic Area (EEA), we process personal data under one or more lawful bases:
- Contract: to provide platform access and account services you request
- Legitimate interests: to secure and improve the platform
- Consent: where required, including optional follow-up communications
- Legal obligation: where processing is required by law
6. Data Security
AIDM implements industry-standard security measures to protect your data:
- Encryption of data in transit and at rest
- Secure data centers with 24/7 monitoring
- Regular security audits and penetration testing
- Staff access controls and background checks
- Automatic data backups and disaster recovery
7. Your Privacy Rights
You have the right to:
- Access and review your personal data
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Export your data in a portable format
- Opt-out of marketing communications
- Restrict processing of your data
To exercise these rights, please contact us at support@aidm.me.
8. Cookies & Tracking
We use cookies and similar technologies to:
- Remember your login and preferences
- Analyze usage patterns and improve our service
- Provide personalized content and features
- Ensure security and prevent fraud
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our Service.
9. Data Retention
We retain your data for different periods:
- Account data: Until you delete your account or request deletion
- Usage logs: Up to 2 years for security and analytics
- Payment records: As required by law (typically 7 years)
10. International Data Transfers
Your data may be transferred and processed in countries other than your own. We ensure adequate protection through:
- Standard contractual clauses with service providers
- Adequacy decisions for data transfers
- Certification schemes and codes of conduct
11. Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
12. Changes to This Privacy Policy
AIDM may update this Privacy Policy periodically. We will notify you of any material changes by:
- Sending an email notification
- Posting a notice on our website
- Providing in-app notifications